XMASKX

Frequently Asked Questions

#1. What is the difference between a trial membership and a full membership ?.

A trial membership is a plan that last for only 2 days maximum and allows a user to purchase a monthly recurring option. A full membership is a plan that consists of a month to month or yearly option and allows a subscriber or a user to purchase add-on in both a recurring or one time yearly purchase format.


#2. I can't remember my password again or i can't log in or accesss my account and i am a paying member ?.

Write email to support (support@xmaskx.com) with registered email and username associated with your XmaskX account and let us know that you forgotten your password. We will retrieve and e-mail you the password.
Or
- Select "forgot password" in login form.
- Enter the e-mail address associated with your XmaskX account and submit.
- Our system will send you a "6-digit OTP verification code" to your email immediately to change your password or complete the password reset.
- Go to your email, check both "inbox, promotion and spam folders" to copy the code sent to your email, follow the link to reset your password.
- Create a new password of at least minimum of 6 characters or greater than 6 characters.


#3. I am experiencing login problems, what can i do ?.

Please go to login form and reset your password by clicking "forgot your password", follow the link to complete the reset password process and use the new password to login.


#4. How do i contact my billing company ?.

Please contact your biller directly to change your credit card information. Check out the list of biller support on this website.


#5. How do i cancel my membership ?.

Please identify your biller and fill out cancellation form to cancel your membership.


#6. What is the maximum number of characters allowed for username ?.

Username cannot be greater than 12 characters. Maximum characters allowed for username in this website is 12 characters


#7. What is the minimum number of characters allowed to create password ?.

Password must be at least 6 characters or greater than 6 characters.